Grievance
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Client Grievances
Voices for Children seeks to treat all clients with dignity, fairness, respect, and professionalism, and to strive for excellence in providing services to clients. Voices for Children's policy provides clients, and their families or legal guardians, with the opportunity to express any issues or grievances related to the quality of services provided. If you feel you have been treated unfairly, or unprofessionally, or feel that your rights have been breached, please complete the form below to inform Voices for Children's staff and leadership.
The following options are available to you in the event of any service issues/conflict:
- If you are dissatisfied with Voices for Children's services, you can discuss the issue directly with your provider.
- If you are not satisfied with the solution reached after speaking with your provider about your concerns, if you feel that you have not been heard, or if you are not comfortable talking directly with your provider, you can:
1. Contact our Program Director and Compliance Officer, Krystal McCoy directly at krystal@voicesforcac.org, (989) 723-5877 ext.220. If the grievance is against or about Krystal please contact Nyse Holloman or Gayle Hartwell secondary Compliance Officers. Or you may use the form below.
Complete the form below to file a formal grievance. This grievance will be reviewed by our staff. You may remain anonymous, or include your contact information to receive follow-up on what actions are taken to resolve the issue or complaint.
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Contact our Compliance Officer, Gayle Hartwell directly at gayle@voicesforac.org or Krystal McCory (989) 723-5877 ext.220.
Complete the form below to file a formal grievance. This grievance will be reviewed by our staff. You may remain anonymous, or include your contact information to receive follow-up on what actions are taken to resolve the issue or complaint.
Grievance Reporting Form
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You can also file a grievance with the Michigan Department of Health and Human Services- Divison of Victim Services by emailing MDHHS-DVS@michigan.gov.
Grievance Reporting Form
Non-Discrimination Notice & Equal Opportunity
Voices for Children Advocacy Center, and its service providers, are dedicated to providing safe, consistent, and culturally informed services. Voices for Children does not discriminate against any individual seeking services on the basis of race, citizenship/status, color, religion, sex, national origin, age, orientation, disability, political affiliation, or beliefs.
If you believe that Voices for Children has failed to provide these services, or discriminated in another way, on the basis of race, citizenship/status, color, religion, sex, national origin, age, orientation, disability, political affiliation, or beliefs, You may submit your complaint to the local Equal Opportunity Officer:
Mr. Danis Russell, Voices for Children Board Member
420 W 5th Ave, Flint, MI 48503
(810) 257-3705
Email: drussell@genhs.org
Or you may file a complaint within 180 days of the alleged incident with:
The Michigan Department of Civil Rights - Detroit Office
Cadillac Place, 3054 West Grand Boulevard, Suite 3-600
Detroit, MI 48202
Toll-Free phone number: (800) 482-3604
Email: MDCRServiceCenter@michigan.gov
No individual, organization, or agency, may discharge or retaliate in any manner against any person that has filed a complaint, instituted any proceeding, testified, or is about to testify, in any proceeding or investigation, or has provided information or assisted in an investigation.
CIVIL RIGHTS GRIEVANCE PROCEDURE
It is the policy of Voices for Children (VCAC) to not discriminate in admissions, provision of services, hiring, and employment practices on the basis of race, color, national origin, sex, religion, age, or disability (including AIDS and related conditions). VCAC has an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and the Americans with Disabilities Act (ADA) of 1990. These regulations state, in part, that no person will, solely by reason of their race, color, national origin, sex, religion, age, or disability (including AIDS and related conditions) be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving state or federal financial assistance.
Any person who believes they have been subjected to discrimination on the basis of race, color, national origin, sex, religion, age, or disability (including AIDS and related conditions) may file a grievance under this procedure. It is unlawful for VCAC to retaliate against anyone who files a grievance or cooperates in the investigation of a grievance.
Grievances are submitted to the Civil Rights Coordinator within 60 days of the date the person filing the grievance becomes aware of the alleged discriminatory action.
A complaint must be in writing (you can use the form below) containing the name and address of the person filing it (the grievant). The complaint must state the problem or action alleged to be discriminatory and the remedy or relief sought. You can also submit anonymously.
The Civil Rights Coordinator (or their designee) will conduct an investigation of the complaint to determine its validity. This investigation may be informal, but it must be thorough, affording all interested persons an opportunity to submit evidence relevant to the complaint. The Civil Rights Coordinator will maintain the files and records of VCAC relating to such grievances.
The Civil Rights Coordinator will issue a written decision on the grievance no later than 30 days after its filing.
The grievant may appeal the decision of the Civil Rights Coordinator by filing an appeal in writing to the board of directors within 15 days of receiving the Civil Rights Coordinator's decision.
The board of directors will issue a written decision in response to the appeal no later than 30 days after its filing.
The availability and use of this grievance procedure do not preclude a person from filing a complaint of discrimination on the basis of race, color, national origin, sex, religion, age, or disability (including AIDS and related conditions) with the Office for Civil Rights (OCR) in Michigan.
You may file a complaint of discrimination using the online complaint form, call 1-800-482-3604, or email MDCRServiceCenter@michigan.gov.
You can also file a grievance with the Michigan Department of Health and Human Services - Division of Victim Services by emailing MDHHS-DVS@michigan.gov.
If the grievance is based on a disability, VCAC will make appropriate arrangements to assure that persons with disabilities can participate in or make use of this grievance process on the same basis as persons who do not have disabilities. Such arrangements may include, but not be limited to, the provision of interpreters for the deaf or assuring a barrier-free location for the proceedings. The Civil Rights Coordinator will be responsible for providing such arrangements.